Refund policy

We want you to feel comfortable and confident when shopping at Popsilver, which is why we offer a 15-day return & exchange policy. If for any reason you're not satisfied with your purchase, you may return or exchange the unused item in its original condition, provided you contact us within 15 days of the delivery date.

Return & Exchange Conditions:

Items returned without prior authorization will not be accepted.

The time frame for returns and exchanges must not exceed 15 days from when the original order was received.

All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way. We do not accept returns on personalized or custom-sized items (including custom-sized necklaces, bracelets, and anklets) unless there is a quality issue.

When returning or exchanging items, customers must use a shipping method with tracking. Returns or exchanges without tracking will not be processed.

For returns, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from your refund.

For exchanges or resizing, if your location is in a remote area, you may be responsible for additional shipping fees due to geographical constraints. We will notify you in advance of any applicable fees so you can make an informed decision.

Note: Please do not send your return to the address on your package. This is not our return address and will delay the processing of your return.

Refunds

Returns will be processed within 5 business days of receiving your package. The refund will be issued to your original payment method or as store credit, per your request.

Please Note:

If you prefer a refund to your original payment method, please contact a Popsilver customer service representative to obtain authorization.

Original shipping costs are non-refundable. Even if your order qualified for free or discounted shipping, we still incur the actual cost of dispatching the package. Therefore, the standard shipping fee (before discounts) will be deducted from your final refund.

Remote area surcharges are non-refundable and will be deducted from the total refund amount.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.